“Ignore it and it will go away” seems to be the motto of a LOT of customer support departments. It takes a special kind of person to take customer support seriously and actually be eager to help (I oughtta know, I work with a bunch of them).
But these other places are certainly right about one thing:
If you ignore the customer, they will go away.
Contact us at email@example.com for help finding music, and firstname.lastname@example.org for help with licensing.
We will actually help.